Voyagers Outlet’s Shipping Policy

United States Shipping Policy

Shipment processing time

All orders are processed within 7 to 90 days

Some shipments and deliveries occur on weekends and holidays. With more information when experiencing delays contact our team at 

thevoyagersoutlet@gmail.com

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
Standard	7 - 90 business days	Free

*At this moment we only process shipping and delivery in United States only

Shipment confirmation and order tracking

Once the product is processed and shipped by the shipper, Our team will notify you with the confirmation and order tracking via email 

Customs, duties, and taxes

Voyagers Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Voyagers Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

It is currently unavailable

Returns Policy

REFUND POLICY

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Our commitment to customer satisfaction and environmental responsibility is paramount, reflected in our refund policy outlined below:

1. No Refund Policy: We regret to inform you that we do not offer refunds as a standard practice.

2. Eligibility for Refund: However, in the event of a product issue or defect, customers are eligible for a full refund upon providing photographic evidence of the problem.

3. Sustainability Focus: At [Your Company Name], we prioritize sustainability. Returns contribute to environmental impact through transportation and waste. By opting for a refund with photographic evidence, you help minimize this impact.

4. Resolution Process: Once you contact us with photographic evidence, we will assess the situation promptly and provide a full refund if deemed necessary.

5. Donation or Recycling: After receiving a refund, we encourage customers, if possible, to donate the product to a local charity or recycle it. This ensures that the product is put to good use or properly disposed of, further reducing environmental impact.

Late or Missing Refunds (if applicable):

If you have not received a refund:

1. Check Bank Account: Please first check your bank account to ensure the refund has not been processed.

2. Contact Credit Card Company: If the refund has not been posted, contact your credit card company as there may be processing delays on their end.

3. Contact Bank: Additionally, reach out to your bank as there may be a processing period before the refund reflects in your account.

We appreciate your understanding of our refund policy and commitment to sustainability. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued support.

If you’ve done all of this and you still have not received your refund yet, please contact us at thevoyagersoutlet@gmail.com.

 

 

 

 

For more information, email thevoyagersoutlet@gmail.com