Refund Policy

No Refund Policy for Custom Orders

At Voyager's Outlet, we are committed to providing high-quality, custom-made products tailored to meet your individual preferences. We take great pride in crafting personalized items that reflect your unique style, and as such, we’ve developed the following policy regarding refunds for custom orders:

Custom Order Definition

Custom orders refer to products that are designed, personalized, or made specifically to meet your individual specifications at your request. This may include special designs, engravings, color choices, or measurements that are unique to you.

No Refund Policy

Due to the highly personalized nature of our custom orders, we do not offer refunds once an order has been placed and payment has been processed. This policy applies in all cases, including instances of customer dissatisfaction, changes of mind, or order cancellations. Once production or customization begins, the product is uniquely yours.

However, in the event of a product issue or defect, customers are eligible for a full refund upon providing photographic evidence of the problem. We are committed to resolving any issues that arise due to our error.

Why No Refunds?

Creating custom products involves significant time, resources, and craftsmanship, and often requires the use of specialized materials. Once the customization process has started, it is not feasible to offer refunds due to the unique nature of these items. As a business dedicated to sustainability, returns also create unnecessary waste and carbon emissions. We encourage you to be confident in your order choices and we’re here to guide you through the customization process.

Customer Satisfaction Commitment

While we do not offer refunds, we are dedicated to your satisfaction. If your custom product is found to have a defect or error that was caused by our oversight, we will work with you to resolve the issue. This may include offering a replacement, repair, or store credit. Please contact us with any concerns, and we’ll make it right.

Sustainability Effort

At Voyager’s Outlet, sustainability is key. We believe in minimizing waste, and every return comes with a carbon footprint. If there’s an issue with your order, we ask that you share a picture of the problem with us. If applicable, we’ll issue a full refund and encourage you to donate the item to a local charity or recycle it.

Legal Compliance

This policy aligns with applicable laws and consumer rights regulations. We may update this policy from time to time to remain compliant with legal requirements and industry standards.

By placing a custom order with Voyager’s Outlet, you acknowledge and agree to the terms of this no refund policy.

If you have any questions or need assistance, please feel free to contact us.

Thank you for choosing Voyager’s Outlet. We look forward to creating something special for you.