Refund Policy


No Refund Policy for Custom Orders

At Voyagers Outlet, we take pride in offering custom-made products and services tailored to meet the unique preferences and specifications of our valued customers. As part of our commitment to delivering exceptional quality and personalized experiences, we have implemented the following policy regarding refunds for custom orders:

Custom Order Definition: Custom orders refer to products or services that are specially designed, personalized, or made to individual specifications at the request of the customer.

No Refund Policy: Once a customer places a custom order and the payment is processed, refunds will not be issued under any circumstances. This includes, but is not limited to, instances where the customer changes their mind, is dissatisfied with the final product, or wishes to cancel the order.

Reasoning: Custom orders require significant time, effort, and resources to create, often involving specialized materials, craftsmanship, and design expertise. As such, once production has commenced or the customization process has begun, it is not feasible for us to offer refunds.

Clear Communication: We strive to ensure that all customers are fully informed about our no refund policy before they proceed with placing a custom order. This policy is clearly outlined on our website, in-store signage, and communicated during the ordering process.

Customer Satisfaction Guarantee: While refunds are not available for custom orders, we are committed to achieving customer satisfaction. In the rare event that there is a defect or error in the custom product that is due to our oversight or fault, we will work closely with the customer to address the issue and provide an appropriate resolution, which may include repair, replacement, or store credit.

Legal Compliance: This policy is in accordance with applicable laws and regulations governing consumer rights and refunds. We reserve the right to modify or update this policy as necessary to ensure compliance with legal requirements and industry standards.

By placing a custom order with Voyagers Outlet, customers acknowledge and agree to abide by the terms of this no refund policy.

Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send us a picture, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

If you have any questions or concerns regarding this policy or your custom order, please don't hesitate to contact our customer service team for assistance.

Voyagers Outlet Management

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